Frequently Asked Questions
Do you have a physical store in Tobago?
Yes. Material Thingz operates a physical boutique in Tobago where you can shop our collections in person.
Location: Unit #1, Le Château, Mt. Pleasant, Tobago
Opening Hours:
Monday – Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed
We welcome you to visit and experience the brand in-store.
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What materials are used in your jewelry?
Our pieces are crafted using high-quality, durable, and skin-safe materials, including 304 & 316L Stainless Steel, 925 Sterling Silver, Copper, Titanium and Tungsten.
These materials are selected for their strength, longevity, and suitability for everyday wear.
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Is your jewelry safe for sensitive skin?
Yes. Most of our jewelry is hypoallergenic and designed for sensitive skin.
Materials such as stainless steel, titanium, and sterling silver are specifically chosen to minimize irritation and ensure comfortable, everyday wear.
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Is your jewelry waterproof?
Our jewelry is water-resistant and can handle occasional exposure.
However, to preserve its finish and longevity, we recommend removing pieces before swimming, bathing, or prolonged contact with water.
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Will your jewelry tarnish?
Our jewelry is designed to be tarnish-resistant, particularly pieces made from stainless steel and sterling silver.
With proper care, your jewelry will maintain its shine and finish over time.
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How long does your jewelry last?
With proper care, our jewelry typically lasts 12 months or longer.
Longevity may vary depending on exposure to moisture, chemicals, and individual wear habits.
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How should I care for my jewelry?
To maintain shine and durability:
* Store in a dry place
* Avoid contact with perfumes, lotions, and chemicals
* Remove before bathing, swimming, or exercising
* Gently wipe after use with a soft cloth
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Do you ship locally and internationally?
Yes. We offer:
* Local delivery within Trinidad & Tobago
* Regional shipping across the Caribbean
* International shipping to the USA, Canada and UK
Shipping rates and timelines are calculated at checkout.
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How long does delivery take?
* Trinidad & Tobago: 2–5 business days
* Regional & International: 5–14+ business days
Tracking details are provided once your order has been dispatched.
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Do you offer returns or exchanges?
Yes, we accept returns or exchanges under specific conditions.
Items must be unworn, in original condition, and returned within the stated period.
Please contact our team for full return instructions.
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Do you offer custom jewelry?
Yes. We offer personalized jewelry including name necklaces, logo pieces, and custom designs.
Production timelines may vary depending on the design. Please contact us to begin your custom order.
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What payment methods do you accept?
We accept secure online payment methods. Available options will be displayed at checkout based on your location.
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How can I contact customer support?
You can reach us via:
* Website contact form
* Email
* WhatsApp (for faster responses)
* Instagram
We aim to respond within 24–48 business hours.
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What is Material Thingz Consulting Services?
Material Thingz Consulting Services offers professional support in business development, compliance, and digital services, including:
* Company incorporation and business registration
* BIR and NIS registration, compliance and guidance for individuals, landlords and companies.
* Trademark support
* Proofreading and document drafting
* Administrative and digital assistance